Online Process & Policy
Once an order is placed, it cannot be canceled or modified. Please note we do not allow the cancellation of an order due to shipping delays unless it is 3 months past the expected arrival date.
All in-stock items on orders using “Pickup In-Store” as a shipping option, will be available for pickup at the store within 20 minutes.
Please feel free to email or call us with any specific questions prior to ordering. This includes specific dimension or color questions that you may have, as many of our products are vintage and vary from item to item. Any special requests made after an order is placed are subject to our discretion and do not under any circumstances authorize modification or cancellation of an order.
We will make every effort to get your order out as fast as we can, but please be advised most non-special orders should ship in 7-10 business days. Furniture and larger items should ship in 7-21 business days. We will try to use the shipping method entered at time of purchase, but occasionally a better shipping option may be selected when we ship it out (ex USPS vs FedEx). Please note that any modifications or special requests made after an order has been placed will extend the shipping timeframe and may result in additional delays.
Please note we are a small, family-owned, and operated business and while we make every effort to avoid them, shipping delays are possible.
Threve Mercantile uses Green Shipping! Whenever possible we try to recycle boxes and shipping material for your order to reduce waste.
Threve Mercantile does not offer free shipping. If in the event that for whatever reason you do not pay the shipping on your order (failure to pay or website glitch), please note the order will not ship until the shipping has been paid. Please note we do not allow for the cancellation of orders after the order has been placed.
Please note that all of our products are made by hand, and thus, subtle imperfections and variations in materials and finishes are standard and expected to be found.
All damaged item claims must be reported in writing via email within 48 hours of the delivery date, along with photos of the damage/s. Due to the small-batch nature of our products, any damages reported after this initial 48-hour period will be void and unable to be exchanged. For claims greater than $50, the refund will be sent after the insurance claim process and investigation has been completed. Please note, this may take 4-8 weeks. For claims under $50, the refund will be sent immediately. Failure to follow our claims process may result in denial of the claim and loss of refund. You may be required to send any damaged items back prior to receiving a replacement item or a refund.
We do our best to protect each and every package that leaves our shop but of course, once they leave our hands, your package is subject to many other hands before it reaches your door, and on occasion, breakage does happen. Please understand we are a small locally owned business that happens to have a website and therefore does not have the means or the reach that Amazon and large businesses like it have. When packages break or get lost, we hold the shipping carrier ( FedEx UPS, USPS, or Freight line) responsible, for who broke the package or lost it, for damages. This is why we ensure each and every package that leaves our shop. We open a claim against the insurance, and all decisions regarding the claim, are out of our hands. All decisions regarding the claim, are completely up to the shipping carrier. We have no control or say regarding the claim. The payout amount, payout timeline, the additional proof needed, additional packaging inspections, etc, are all subject to the shipping carrier’s guidelines and timeline. We will do our best to speed things along and check in with them frequently. Once a decision is made, and a check is paid, we will contact you for payment. Timeline for claims can vary, and we will do our best to estimate that for you at the time of the claim.
General Terms
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
CHANGES TO THIS STORE POLICY
We reserve the right to modify this store policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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TERMS OF SERVICE
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OVERVIEW
This website is operated by Threve mercantile. Throughout the site, the terms “we”, “us” and “our” refer to threve mercantile. Threve mercantile offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us in any form, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
Please note that we shoot all our products in either natural light or studio lighting. Depending on the lighting in your home and the light display setting on the device you’re using, the colors of our products may look different in your home.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
HOLD AND STORAGE FEES
Items will only be held with full payment. These may be called in or purchased in-store.
If the purchase is not picked up within 7 days of purchase, unless otherwise agreed upon, a $5/day storage fee will be assessed. This fee must be paid before the product will be released for pickup.
Threve Mercantile is not liable for any damages to products that are left at the store after purchase.
We are not liable for any damage during the loading, unloading, or delivery of the product.
If the product is not picked up within 60 days of purchase, the item will be eligible for resale without a refund.
ASSEMBLY
Some items may require assembly. Threve Mercantile is not responsible for any damages that occur during the assembly or installation of products. For lighting, we recommend using a licensed electrician for installation.
LEGAL TERMS
Agreement to Arbitrate
Arbitration: All claims and disputes arising under or relating to this agreement are to be settled by binding arbitration in the state of North Carolina or another location mutually agreeable by both parties. The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association. Any decision or award as a result of such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorney fees. Any such arbitration shall be conducted by an arbitrator experienced in business law and shall include a written record of the arbitration hearing. The parties reserve the right to object to any individual who shall be employed by or affiliated with a competing organization or entity. An award of arbitration may be confirmed in a court of competent jurisdiction. Please note, the losing party of arbitration will be help responsible for all legal fees.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@threvemercantile.com